Shipping,
returns & terms

United Kingdom

2–3 working days

Europe

5–7 working days

Rest of world

7–14 working days

Free shipping

Orders over £150

Dispatch

Within 5 working days of a drop closing

Orders are dispatched together once a drop closes, not as they come in. Tracking is emailed the day a parcel leaves the studio. Duties and import taxes outside the UK are the buyer's responsibility.

Window

14 days from delivery

Condition

Unworn, original box

Return postage

Paid by the buyer

Exchanges

Subject to remaining stock

Start a return by emailing orders@lorenz.og with your order number. Because runs are fixed, an exchange depends on the size still being available — if it is not, the return is refunded instead. Refunds are issued to the original payment method within five working days of the parcel arriving back.

Every pair is numbered within its run and registered to the buyer at the point of sale. Resale does not transfer that registration.

Releases are not restocked. Anything offered as a restock of a closed drop did not come from this studio.

Limit

One per size, per customer

Pricing

Includes UK VAT

Cancellation

Before dispatch, by email

Governing law

England & Wales

Orders placed through bots, resale scripts or multiple accounts are cancelled and refunded without notice.

We hold only what is needed to fulfil an order and, if you asked for it, your email address for drop announcements. Nothing is sold or shared with third parties beyond the payment and delivery providers required to complete a purchase. Ask for your data to be removed at any time at studio@lorenz.og.